Q: How do I sign in?
A: Upon launch employees will receive a new account email to the Help At Home Brand Store. New users who have not had an accounted created or have any troubles resetting passwords, etc. should contact TeamHAH@creativepromo.net for assistance.
Q: What’s the difference between “Inventoried” and “On Demand”?
A: Inventoried items have already been produced and are in our warehouse. We can ship these items out within 24-48 hours. If you need something quickly, you want an inventoried item.
On Demand items are items selected by Help At Home’s marketing team and have logo imprints designed for them, but they have not been produced yet. When you place an order, these items have to be acquired and imprinted, so please allow 7-14 days of production time in addition to shipping. Be aware that there also may be factory minimums on some of these items.
Q: What if there is not enough stock of the inventoried item I would like?
A: Inventoried items will be replenished automatically – orders placed of larger quantities than in inventory will ship as soon as inventory is available or may be placed as a special order to accommodate the desired quantity. Please write to TeamHAH@creativepromo.net with any questions regarding orders larger than maximum order quantities or current inventory and the team will work to accommodate your request.
Q: What if I just want to copy an order I’ve placed in the past?
A: Go to your order history page (also available next to the shopping cart in the upper right-hand corner). When you find the order you would like to copy, click on “view order details” and then press the blue “Re-Order” button.
Q: How do I know that my order has been successfully submitted?
A: Once your order has been approved, you will receive a confirmation email that includes all your order details.
Q: How can I track my shipment?
A: Once your order has shipped, you will receive a shipping confirmation email that includes a FedEx tracking number.
Q: What if my question is not listed here?
Please contact TeamHAH@Creativepromo.net if you need any further assistance.
Q: I ordered the wrong size, what do I do?
Please file a return request to TeamHAH@creativepromo.net. Please see our return policy to confirm the order qualifies for exchange.
Q: Can I return my items?
Please see our return policy below for information.
RETURN POLICY
· Returns are only processed for items that arrive damaged, or if an incorrect item was received.*
· Exceptions may be made for items that are stocked in the company store but not for on demand product orders. Approval by Help At Home will be needed in order for all returns and will be handled on a case by case basis.
· Returns must be requested within 7 days of receiving the goods to TeamHAH@creativepromo.net
· All approved returns will be issued an RMA number
· Products must be returned within 7 days of being issued an RMA number
· Refunds on approved returns will be credited back to customer in the form of an in store credit to their user account
· For bulk orders, we will accept returned merchandise ONLY if the product is damaged upon receipt, the item is defective or the incorrect type of merchandise was shipped in error. No other returns will be accepted.
· Our warehouse personnel and vendors cannot accept any returns without an approved RMA number.
